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/////Hilton Garden Inn Syracuse

Hilton Garden Inn Syracuse

Hotel
6004 Fair Lakes Road, East Syracuse (NY), New York 13057, USMap
8.4/10
Very Good
1,000 reviews
Price (18)
Hot tub / Jacuzzi (15)
Breakfast (15)
Pool (10)

Stay information

Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.. Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite..

Amenities

Pets friendly
Family friendly
Pool
Hot tub

Location

6004 Fair Lakes Road, East Syracuse (NY), New York 13057, USView in Google Maps
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Things to know

Check-in15:00 - 01:00
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Guests are required to download the property's Hilton Honors mobile app before check-in Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival Prior to arrival, you must complete online registration via a secure link

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards, debit cards, and cash This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Additional information

Optional fees: Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for childrenPet deposit: USD 150.00 per stayPet fee: USD 50 per accommodation, per stayService animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Pool access available from 7:00 AM to 10:00 PM.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisherThis property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) . Special instructions: Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Hilton Honors mobile app before check-in. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: 1:00 AM. . Check out: 12:00 PM.

Know before you go

Pool access available from 7:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8.4/10
Very Good
1,000 reviews
Latest
Price (18)
Hot tub / Jacuzzi (15)
Breakfast (15)
Pool (10)
K
Keishauna
2 months ago on Hotels.com
hotels.com
4/10
I was extremely disappointed with this stay. I specifically selected this Hilton Garden Inn because the property advertised a pool and jacuzzi. I was in Syracuse for clinical and planned to use the jacuzzi to relax after being gone all day. I was not informed prior to my arrival that BOTH the pool and jacuzzi were unavailable. Instead, I learned this only after arriving and seeing a sign posted at the hotel. Had I been notified before my stay, I would have had the opportunity to choose another property. I also paid for breakfast, but breakfast did not begin until 7:00 AM, after I needed to leave for clinical. I explained this at check-in and asked to speak with a manager, but was told the manager had already left. Meanwhile, my aunt, who was staying down the hall, was provided two $15 restaurant vouchers due to the breakfast issue. I was initially offered nothing and did not receive comparable vouchers until the following day after addressing the issue again. I checked in Friday and checked out Sunday, so these issues affected essentially my entire stay. While my guest room was clean and the staff were generally friendly, the overall experience did not meet my expectations, especially as a Hilton Honors member. I believe guests should have been notified BEFORE arrival that major advertised amenities were unavailable. I would appreciate management contacting me regarding an appropriate resolution or service recovery for this stay.
E
Erin
2 months ago on Hotels.com
hotels.com
10/10
Restaurant not open when we stayed but staff recommended places to go for dinner. Front desk kind and helpful.
T
Tiffany
2 months ago on Hotels.com
hotels.com
10/10
We had a Great stay! I left my work device and someone from the staff called to let me know. That meant a lot. Thank You!

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check-in
Oct 10, Sat
check-out
Oct 11, Sun
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