16 High Street, , Staines, England TW19 7JS, GBMap
3.6/10
226 reviews
Stay information
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.. The front desk is staffed during limited hours. Free self parking is available onsite..
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
The front desk is open daily from 11 AM - 9:30 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Minimum check-in age: 18
Special check-in instructions
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Additional information
Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit . Special instructions: The front desk is open daily from 11 AM - 9:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 12:00 PM. Check in to: 2:00 PM. . Check out: 11:00 AM.
Know before you go
This property does not have elevators
Reviews
3.6/10
226 reviews
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Marius Bogdan
1 month ago on Hotels.com
2/10
The biggest disappointment and scam is this hotel.
When I arrived on Saturday night after 1am, I couldn't find anyone, everything was closed, no staff, no reception, nothing.
I wanted to call a number that was on the website, the person I spoke to didn't introduce himself because he didn't know English at all, unprofessional, and after 2 minutes he hung up the phone and no one answered when I called again.
I wasted both my money and my time, after a day of driving to get to the airport and want to sleep like a gentleman, to have such a welcome at a hotel that is also on the HOTELS.COM website, is shocking and makes you wonder why these hotels, or this type of hotel, are accepted and open.
If you want to waste money, time and a lot of stress, this hotel meets all the conditions.
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Robert
2 months ago on Hotels.com
2/10
No air conditioning broken dresser very small room
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Matt
3 months ago on Hotels.com
2/10
I am not one to moan or make judgements normally, however on this occasion I have to share our experience at this location. We arrived around 8:15 in a Friday night and the first thing we notice was the pub was closed so we had to phone a number to get in.
About 5 minutes late some chap
Turned up with Cigarette in mouth who said the pub was closed as it was quiet.
He then showed us to our room (he was fine and did what he could) we got to the room and it was simply unbelievable, I have never walked into such a shocking room in my life, how they think it’s acceptable to sell this room I do not know, the tv was stuck to the wall at a slant with no working remote, not curtain just a sheet type thing kind of hanging up, the plug socket had burn marks, the floor was broken as was the toilet seat. The single bedside table was dirty as was the shower.
The beds just felt of springs and there were not towels or soaps or anything. The bedding was stained. Now it may sound like I am just being critical but this is all factual and sadly we have the photo to show all of this. We did try to speak to the chap that let us in, but he said that we needed to speak to the women but she gone for the night. We were actually booked in for two nights but we did not stay the second night as it was just so bad. So please take this into consideration when booking this place to stay, it was not expensive but was not cheap and when reviewing things I always think how many hour I have worked to pay 4 it.
