Sonesta Simply Suites Dallas Galleria in Dallas (TX), Texas

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Sonesta Simply Suites Dallas Galleria

Hotel

13939 Noel Rd, Dallas (TX), Texas 75240, USMap

7.4/10

Good

1,000 reviews

Price (30)

In-room kitchen (16)

Stay information

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and barbecue grills.. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite..

Amenities

Pets friendly

Free Wifi

Air conditioning

Location

13939 Noel Rd, Dallas (TX), Texas 75240, USView in Google Maps

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Things to know

Check-in16:00 - anytime

Check-out00:00 - 11:00

Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a fire extinguisher and a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash This property is professionally cleaned

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

. Optional fees: Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)Service animals are exempt from feesLaundry fee: USD 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Alcohol is not served at this property. A car is recommended for transportation to and from this property. The property is professionally cleaned.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and cashSafety features at this property include a fire extinguisher and a smoke detectorThis property is professionally cleanedPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 4:00 PM. Check in to: anytime. . Check out: 11:00 AM.

Know before you go

A car is recommended for transportation to and from this property Alcohol is not served at this property Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7.4/10

Good

1,000 reviews

Latest

Price (30)

In-room kitchen (16)

matthew

1 month ago on Hotels.com

2/10

I arrived at the hotel around midnight and found the front door locked. I had already paid for my reservation through Hotels.com, but there was no one available to check me in. There was a phone number posted on the front door, so I called it multiple times before someone finally answered. I was told that someone was on the way to let me into the hotel. I then waited outside for approximately another 30 minutes, and no one ever showed up. At that point, I gave up and had to find accommodations at the hotel next door. I then had to file a claim seeking reimbursement for a hotel room that I had already paid for but was never able to access. What made the experience even more frustrating was being told afterward that I should have contacted the hotel in advance to let them know I would be checking in late. I was not aware that this was required, and my reservation and payment had already been accepted. If a hotel accepts and confirms a prepaid reservation, a guest should reasonably expect to be able to check in when they arrive, or at the very least receive clear advance notice of any special late check-in requirements. Instead, I was left standing outside a locked hotel in the middle of the night after multiple phone calls and ultimately had to find somewhere else to stay. This was an extremely frustrating and unacceptable experience, and I would not recommend this hotel based on what happened.

Andres

3 months ago on Expedia