Fairfield Inn & Suites by Marriott San Antonio North/Stone Oak in San Antonio (TX), Texas

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Fairfield Inn & Suites by Marriott San Antonio North/Stone Oak

Hotel

80 Trailcrest, San Antonio (TX), Texas 78232, USMap

7.8/10

Very Good

562 reviews

Stay information

Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and a fireplace in the lobby.. Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite..

Amenities

Family friendly

Pool

Indoor pool

Location

80 Trailcrest, San Antonio (TX), Texas 78232, USView in Google Maps

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Things to know

Check-in15:00 - 00:00

Check-out00:00 - 11:00

Dates and times refer to property's local time

Check-in instructions

Guests can access their accommodation through a private entrance Information provided by the property may be translated using automated translation tools There is no front desk at this property

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Additional information

Policies: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not accepted . Special instructions: There is no front desk at this property. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Know before you go

Children under 16 years old are not allowed in the swimming pool without adult supervision The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7.8/10

Very Good

562 reviews

Stephen

recently on Hotels.com

10/10

First time staying, truly enjoyed the experience. Loved the variety of toppings on my oatmeal, real eggs on my omelets. Fluffy pillows and quality washing items to use in the bathroom. Thank you, will return.

Bob

2 months ago on Hotels.com

2/10

The room at Fairfield Inn & Suites San Antonio North was clean, comfortable, and very nice. We also enjoyed the complimentary continental breakfast, which had a good variety of options. Unfortunately, our overall experience was overshadowed by what happened during our stay. Our truck was broken into in the parking lot, and a firearm was stolen. I understand that criminal activity is not necessarily the hotel's fault, and I am not blaming the hotel for the theft itself. What was unacceptable was how the situation was handled afterward. The manager was the only person with access to the security footage, but refused to come in to review it with us. He also would not speak with my husband by phone, when he was contacted by one of the hotel employees. We were told the manager would call us on Monday, but that call never came. Instead, I received a generic email apologizing that our stay was "unsatisfactory," with no meaningful follow-up or acknowledgment of the seriousness of the situation. When we said we would contact Marriott corporate about our experience, we were told that it wouldn't do any good because this property is a franchise and do not answer to Marriott corporate. A hotel can't always prevent crimes from happening, but it can choose how it treats guests afterward. The lack of communication, concern, and follow-through is why I cannot give this hotel a better rating.

Eva

2 months ago on Hotels.com

4/10

Would probably not stay there again.