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/////Delta Hotels by Marriott Richmond Downtown

Delta Hotels by Marriott Richmond Downtown

Hotel
555 EAST CANAL STREET, Richmond (VA), Virginia 23219-3837, USMap
9/10
Excellent
1,004 reviews
"James River riverfront"
Price (11)

Stay information

Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a ballroom. Guests can get around on the complimentary shuttle, which operates within 2.00 mi.. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Richmond? This hotel has 13005 square feet (1208 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite..

Amenities

Pets friendly
Family friendly
Pool
Hot tub
Free Wifi

Location

555 EAST CANAL STREET, Richmond (VA), Virginia 23219-3837, USView in Google Maps
View map
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Things to know

Check-in16:00 - 02:30
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Additional information

The property will be renovating from July 8 2026 to September 19 2026 (completion date subject to change). The following areas are affected: Select guestrooms During renovations, the hotel will make every effort to minimize noise and disturbance.. Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 50.00 per day

We have included all charges provided to us by the property.

. Optional fees: Fee for cooked-to-order breakfast: approximately USD 10.00 to 18.00 per personSelf parking fee: USD 26 per day (in/out privileges)Pet deposit: USD 75 per stayPet fee: USD 75.00 per accommodation, per stayService animals are exempt from feesRollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisherPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 4:00 PM. Check in to: 2:30 AM. . Check out: 12:00 PM.

Know before you go

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

9/10
Excellent
1,004 reviews
Consecutive positive reviews from 21 guests
Latest
Price (11)
L
Larissa
1 month ago on Hotels.com
hotels.com
6/10
I booked this hotel for a one-night stay, and unfortunately, the experience did not meet my expectations, especially considering the price I paid. Upon arrival, the bathroom did not appear to have been properly cleaned. The bathtub was clogged, the water was not draining, and a significant amount of hair came up from the drain. I contacted the front desk, and someone came to the room and stated that the issue had been fixed. However, the following morning, I experienced the exact same problem. The water was still not draining, and the bathtub began filling up while I was trying to shower. I contacted the front desk again, and maintenance came to the room, poured a product into the tub, and advised me to wait approximately 30 minutes before the issue could be addressed. For a one-night stay, having to deal with the same plumbing issue twice was extremely inconvenient. I was unable to take a proper shower during my stay. What was even more disappointing was that I was never offered a room change, an alternative arrangement, or even an apology for the inconvenience. Given the condition of the bathroom, the unresolved maintenance issue, and the lack of appropriate customer service, I do not feel the experience was worth the price I paid.
S
Shahana
3 months ago on Hotels.com
hotels.com
6/10
This was a strange property. Things didn't appear to be as advertised. For one, I thought this property had a view of the river, but it doesn't. The open design is attractive, but there is nothing to absorb the sound, and there was a group of excited students who were staying there who were very loud. The pool was not in bed shape but looked pretty old. The only steps to use to enter and exit the pool were built into the wall of the pool and thus vertical. I don't have the flexibility to use those, so they sent a maintenance person to figure it out how to operate the lift. They couldn't get it working during our stay. And the pool was one of the reasons I chose this property. We did use the whirlpool. It was functional but old and the tile work was messy and discolored. We had a meal at the restaurant and it wasn't bad, but again, not as it appeared in the pictures and only the bar portion was open. It was loud due the sound bouncing around from the students being there. I asked for my drink to be made less sweet but it was super sweet. I ordered a side of jimaca slaw, but I got cole slaw, and when I asked the server about it, he seemed to try to tell me there was jimaca in it, then he said they were probably out of it. I emailed the manager and didn't hear back. I contacted Hotels.com but they couldn't help. The front desk person did give us a $50 refund on our last day. Good location. The room itself was fine. I wouldn't stay there again.
J
Jessica
1 month ago on Hotels.com
hotels.com
10/10
The staff was great! We used the shuttle to go to the Edgar Allan Poe Museum and when we were done they came and picked us up down the street at a local coffee shop. While waiting for our Lyft, they offered us waters. The only downside to this hotel is that the walls are thin and we could hear our neighbors young kids being noisy. But the Sunday staff was super helpful!

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2 Guests

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