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/////Montcalm Mayfair, Autograph Collection

Montcalm Mayfair, Autograph Collection

Hotel
2, Wallenberg Place, , London, London, England W1H 7TN, GBMap
9.6/10
Excellent
61 reviews

Stay information

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a sauna. This Victorian hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.. Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Self parking (subject to charges) is available onsite..

Amenities

Pool
Hot tub
Free Wifi

Location

2, Wallenberg Place, , London, London, England W1H 7TN, GBView in Google Maps
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Things to know

Check-in15:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number Yes Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Service fee: 5 percent

We have included all charges provided to us by the property.

. Optional fees: Fee for full breakfast: approximately GBP 27 per personSelf parking fee: GBP 40 per dayNearby parking fee: GBP 32 per dayEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Rollaway bed fee: GBP 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-out is available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance. . Special instructions: Guests will receive smart lock details. Guests are required to download the property's Marriott Bonvoy mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Reviews

9.6/10
Excellent
61 reviews
N
Neil
1 month ago on Hotels.com
hotels.com
10/10
Excellent service, really nice touches throughout the stay.
S
Saureen
3 months ago on Hotels.com
hotels.com
6/10
Don't bring up service charges at the time of checkout and then tell us you're going to withhold part of the deposit. Not good practice. Be transparent and bake it into the price so the customer knows.
J
Josh
3 months ago on Hotels.com
hotels.com
2/10
We were disappointed with the service from the moment we arrived, which certainly did not reflect a five-star experience. At check-in, the receptionist was unfriendly and made us feel like an inconvenience. We noticed other guests were offered water on arrival, whereas we were not, but initially put this down to an oversight. Things worsened when we discovered physical photo ID was required. We had photos of our passports on our phones, which were accepted, but only after making it clear this was an inconvenience. We were then informed that Apple Pay could not be used for the incidental deposit. Although unusual, we accepted this, but as we had no physical card, another payment link had to be arranged. Again, we were made to feel like a burden and were simply told to sit and wait, with no explanation or apology. When my husband spoke to the manager, rather than addressing our concerns, he told us we should not have booked through a third party and implied that booking directly would have provided us with the necessary information. We found this response disappointing, as guests should receive the same standard of service regardless of how they book. Overall, we felt unwelcome throughout and the service was far below what we expected from a five-star hotel.

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United Kingdom
London, England
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check-in
Oct 11, Sun
check-out
Oct 12, Mon
nights
1
guests
2 Guests

Standard Double Studio

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Standard King Studio

No Free Breakfast | Non Refundable
4 room options

Standard King Room

No Free Breakfast | Cancel before Jul 09 at 11 AM, you'll get full refund.
1 King Bed
Sleeps 2
7 room options

Standard Double Room

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Atelier King Room

No Free Breakfast | Non Refundable
4 room options

Standard Room

No Free Breakfast | Cancel before Jul 09 at 11 AM, you'll get full refund.
4 room options

Standard Double or Twin Room

No Free Breakfast | Non Refundable
2 single
Sleeps 2
2 room options

Atelier Twin Room

No Free Breakfast | Non Refundable
2 Twin Beds
Sleeps 2
7 room options

Standard King Room with Living Room

No Free Breakfast | Cancel before Jul 09 at 11 AM, you'll get full refund.
1 King Bed
Sleeps 2
7 room options

Standard Room with Living Room

No Free Breakfast | Cancel before Jul 09 at 11 AM, you'll get full refund.
4 room options

Standard Twin Room

No Free Breakfast | Non Refundable
2 room options

Standard Twin Room with Living Room

No Free Breakfast | Non Refundable
2 Twin Beds
Sleeps 2
7 room options

Marquis King Suite

No Free Breakfast | Cancel before Jul 09 at 11 AM, you'll get full refund.
4 room options

Standard King Suite

No Free Breakfast | Non Refundable
1 King Bed
Sleeps 2
7 room options

Standard King Suite with Extra Bed

No Free Breakfast | Cancel before Jul 09 at 11 AM, you'll get full refund.
1 King Bed, 1 Sofa Bed
Sleeps 3
8 room options

Standard King Suite with Sofa

No Free Breakfast | Non Refundable
2 room options

Standard King Family Room

No Free Breakfast | Cancel before Jul 09 at 11 AM, you'll get full refund.
5 room options

2 Bedroom Standard Suite

No Free Breakfast | Non Refundable
4 room options

Royal King Suite

No Free Breakfast | Non Refundable
3 room options

Presidential King Suite

No Free Breakfast | Non Refundable
4 room options

Parlor King Suite

No Free Breakfast | Non Refundable
2 room options

2 Bedroom Standard King or Twin Suite

No Free Breakfast | Non Refundable
4 room options

2 Bedroom Parlor King or Twin Suite

No Free Breakfast | Non Refundable
2 room options

2 Bedroom Standard King Suite

No Free Breakfast | Non Refundable
4 room options