411 Randolph Street, Napa (CA), California 94559, USMap
9.2/10
Excellent
92 reviews
Stay information
Historic Charm
Inn on Randolph in Napa offers a 4-star experience within a historic building. The adults-only inn features a garden and terrace, complemented by free WiFi.
Comfortable Accommodations
Rooms include air-conditioning, private bathrooms, and modern amenities such as streaming services and work desks. Additional features include balconies, garden views, and soundproofing.
Convenient Services
Guests benefit from private check-in and check-out, concierge service, daily housekeeping, and electric vehicle charging. The property also offers meeting rooms and luggage storage.
Local Attractions
Napa Valley Wine Train is a 19-minute walk away, while Uptown Theater lies 1640 feet nearby. Other attractions include Napa Valley Opera House and Napa Valley Gondola.
Guests are recommended to download the property's Inn on Randolph (Lynx) mobile app before check-in
Guests will receive an email within 7 days before arrival with check-in instructions and an access code; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Prior to arrival, you must complete online registration via a secure link
The front desk is open daily from 9:00 AM - 3:00 PM
The property charges 3.5 percent for credit card payments
This property enforces quiet hours from 9:00 PM to 9:00 AM
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Minimum check-in age: 21
Special check-in instructions
Cashless transactions are available
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Know before you go
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Reviews
9.2/10
Excellent
92 reviews
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Larissa
7 months ago on Hotels.com
8/10
There was no front desk staff, everything was keypad access and signs or emails. The bed was fantastic and the bathroom was great except for very cold floor tiles, which we didn't really know how to adjust and stayed just one night. They said they put coffee, tea, and light snacks in our room but it was just Keurig (the tea too, and no herbal tea option) and Belvita. The TV was very small and the remote didn't work the best, plus the lightbulbs were very bright. I would stay here again for a lower price or if I knew they adjusted the little things that seemed like inattention to the guest experience. I expected a little more for the price. It was walkable into downtown so that was great.
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Lauren
9 months ago on Expedia
2/10
No one was actually on the property. We arrived about 30 minutes before check in time and couldn’t get in to the room because everything was contactless. Prior to that the sent me at least 5 messages in succession asking for data they already had access to through Expedia (ie which room I was staying in, email address, what days I’d be staying). They then tried to send an email offering “early check in” for $15/hour. Insane. If the room is ready guests should be able to access it.
I wouldn’t have booked this place had I known they were so aggressively anti contact and anti customer service. Disclosures about how they actually operate (it’s a guest house and no one is on the property and if you arrive even 30 minutes early, too bad, no room access for you…) would have been appropriate
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Dan
10 months ago on Expedia
8/10
Really nice properly in town setting. A bit far to walk to first street where everything is going on but not too far. Breakfast was great.
1-Star deduction for the upstairs rooms, it's a old house with stair case the turns at 90 degree with dangerous narrow steps. This is not shown in photos. If your good shape go for it. The cottages on ground level would be recommended or the one room accessable from the back side with safer steps.
