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Home/Hotels/United States/Tennessee/Knoxville (TN)/Comfort Inn & Suites Knoxville West

Comfort Inn & Suites Knoxville West

Hotel
7737 Kingston Pike, Knoxville, TN 37919, USA, Knoxville (TN), Tennessee 37919, USMap
7.6/10
Very Good
1,004 reviews
43% guests praised the Price in their reviews
Breakfast (20)
Price (13)

Stay information

Enjoy recreational amenities such as a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite..

Amenities

Pool
Free Wifi
Ourdoor pool

Location

7737 Kingston Pike, Knoxville, TN 37919, USA, Knoxville (TN), Tennessee 37919, USView in Google Maps
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Things to know

Check-in15:00 - 02:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Additional information

Optional fees: Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: The seasonal pool will be open from June to August. Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationGuests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chairThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisher, a smoke detector, and a first aid kitThis property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: 2:00 AM. . Check out: 11:00 AM.

Know before you go

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation The seasonal pool will be open from June to August This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7.6/10
Very Good
1,004 reviews
Consecutive positive reviews from 14 guests
Latest
Breakfast (20)
Price (13)
J
JAMES
recently on Hotels.com
hotels.com
8/10
Hotel is convenient to shopping and well priced. Exterior was neat and clean. Staff was super nice and accommodating. Room, linens and bathroom were clean. However, the carpet and furniture in the hallways and lounge area were EXTREMELY dirty and need to be replaced. Elevator was dirty. Common areas and lobby need cleaning/updating. This is an older hotel so some age and wear is to be expected, but the carpet was unacceptable. This was our second time staying here. We come to Knoxville twice a year and we will probably stay elsewhere next time.
c
celena
1 month ago on Hotels.com
hotels.com
4/10
great location. great breakfast. property was not well maintained at all. . hotel did not have enough towel so we were given pool towels to use.
M
Matuszewski
1 month ago on Hotels.com
hotels.com
2/10
I had communicated a late check-in on Hotels.com site, arriving at 11:30 PM. Arriving at front desk no one was present. Could see into office which was cluttered w/ boxes. First impression of hotel is it’s very worn. A few minutes later a nice reception clerk arrived and checked us in. Walking to the elevators we noticed how scuffed, dirty and marked the floors/walls/paint were. Elevator doors were marked w/ greasy smear marks. Exiting elevator we heard/saw a woman in her mid 20’s knocking loudly on a door down the hall. This was concerning given the hour of the evening. Found our room walking down the tired, worn out hall, went inside only to be met w/ a strong foul, moldy odor. First impression of the hotel was strong and immediate, we would/could not stay at this hotel. It had better days. Was in our musty room less than 45 seconds. Returning to the elevator we saw the woman continuing to loudly knock trying to make entry into a room. Went to front desk, returned keys saying, “please cancel our reservation, we cannot stay here, thank you”. Tried canceling reservation on Hotels.com site. No success. Wrote to hotel via portal explaining issue. Called Hotels.com to report incident, this agent was helpful in listening. Called property twice asking to speak to manager. Requested return call. Never received. Hotel charged me one night’s stay which I disputed requesting reconsideration. Have liked Comfort Inn before. Property did not meet a standard of cleanliness or safety.

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Check price
Hotel
check-in
Oct 10, Sat
check-out
Oct 11, Sun
nights
1
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2 Guests

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