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/////Holiday Inn Express & Suites Carrollton by IHG

Holiday Inn Express & Suites Carrollton by IHG

Hotel
147 Hospitality Way, Carrollton (KY), Kentucky 41008, USMap
8.6/10
Excellent
193 reviews
"pool was small but clean"

Stay information

Don't miss out on recreational opportunities including an indoor pool and a fitness center.. Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite..

Amenities

Family friendly
Pool
Free breakfast
Free Wifi

Location

147 Hospitality Way, Carrollton (KY), Kentucky 41008, USView in Google Maps
View map
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Things to know

Check-in15:00 - 00:00
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival

Minimum check-in age: 21

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Noise-free guestrooms cannot be guaranteed Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Additional information

Policies: Pool access available from 7 AM to 11 PM.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableNoise-free guestrooms cannot be guaranteedThis property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Know before you go

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8.6/10
Excellent
193 reviews
Consecutive positive reviews from 16 guests
K
Kyrstie
3 months ago on Hotels.com
hotels.com
2/10
We checked in around 3:45 PM on July 4th after being outside all day in the heat for the regatta. My daughters desperately needed to cool down and rest before the evening activities. Upon approaching the counter, front desk associate Victoria made it entirely clear that she was miserable to be working and put off by having to check us in. When my excited seven-year-old asked if they had a pancake machine and bacon, Victoria flat-out ignored her. When I pressed for an answer, Victoria snapped back with a nasty, "Yes, we serve breakfast." I escorted my kids to our room. It was immediately warm, and stuffy. I scanned the room for a thermostat, only to find it completely missing from the wall, and the window unit itself could not be adjusted. I returned to the desk to report the issue. Victoria rummaged through a drawer, threw a sign on the desk, and followed me back. She claimed it wasn't working because the fan wasn't set to "auto." The unit then kicked on for a few minutes—blowing only warm air—before shutting off. This happened repeatedly. When I went back to the desk, Victoria dismissed me, saying "that's how it works." I asked for another room and was completely ignored. Because my youngest daughter has a medical condition that is severely aggravated by hot, stuffy environments, we packed our things and left. I contacted Hotels.com for help, but Victoria was dismissive with them, too. I called the desk from my car, was met with immediate hostility.
R
Robert
4 months ago on Hotels.com
hotels.com
10/10
Everything was very clean, beds are comfortable and very glad the pool was available to help entertain the kids. All staff we delt with were great .Great overall experience.
W
William
4 months ago on Expedia
expedia
2/10
Problems at check in. Clerk advised she didn’t normally work front desk. She was in the bathroom when we arrived with a sign out. She was unable to check us in and finally had to do a workaround to get us a key. The tires on the luggage cart were deflated so it was very difficult to roll. My husband mentioned the problem to the clerk and said they need to be inflated. She said, I know they’re horrible. No coffee makers in the room so that was not cool. Additionally, my husband went down to get me some water and waited but no one at desk. He grabbed me a water and went back down later to tell the clerk and asked her to charge it to our room. Our phone rang at 11 pm and she asked me to pay for my water over the phone either a credit card. The tub had red rust at the drain and a long hair in it. Upon check out, I wasn’t even asked how my stay was. I work in HR for the hospitality industry and this was not a good look for this brand.

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Hotel
Home
Hotels
United States
Kentucky
Carrollton (KY)
check-in
Oct 10, Sat
check-out
Oct 11, Sun
nights
1
guests
2 Guests

Standard Room

Free Breakfast | Non Refundable
1 Queen Bed
Sleeps 2
3 room options

Standard 2 Queen Room

Free Breakfast | Non Refundable
2 Queen Beds
Sleeps 4
3 room options

Standard King Room

Free Breakfast | Non Refundable
1 King Bed
Sleeps 2
2 room options

Standard King Room (Accessible)

Free Breakfast | Non Refundable
1 King Bed
Sleeps 2
2 room options

Standard 2 Queen Room (Accessible)

Free Breakfast | Non Refundable

1 Bedroom Standard King Suite with Extra Bed

Free Breakfast | Non Refundable

Standard Room (Accessible)

Free Breakfast | Cancel before Aug 03 at 6 PM, you'll get full refund.
2 Full Beds
Sleeps 4
2 room options

1 Bedroom Standard King Suite

Free Breakfast | Non Refundable

Standard Queen Room

Free Breakfast | Non Refundable

1 Bedroom Standard King Suite with Sofa

Free Breakfast | Non Refundable

1 Bedroom Standard Suite

Free Breakfast | Cancel before Aug 03 at 6 PM, you'll get full refund.
1 King Bed
Sleeps 4
2 room options