Best Western Hilliard Inn & Suites in Columbus (OH), Ohio

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Best Western Hilliard Inn & Suites

Hotel

3831 Park Mill Run Dr, Columbus (OH), Ohio 43026-8110, USMap

9/10

Excellent

1,009 reviews

"stream our shows"

Breakfast (30)

Stay information

Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and a banquet hall.. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite..

Amenities

Family friendly

Pool

Free Wifi

Location

3831 Park Mill Run Dr, Columbus (OH), Ohio 43026-8110, USView in Google Maps

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Things to know

Check-in15:00 - 00:00

Check-out00:00 - 11:00

Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Additional information

Policies: Contactless check-out is available. For details on Best Western's privacy policy, visit www.bestwestern.com/privacy. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM.

Reviews

9/10

Excellent

1,009 reviews

Consecutive positive reviews from 57 guests

Latest

Breakfast (30)

Larry

recently on Hotels.com

10/10

Naj checked is in quickly and was very kind. Clean place, breakfast staff worked hard. Thank you!

Jessica

1 month ago on Hotels.com

10/10

Very nice hotel! Rooms were comfy and spacious, breakfast was delicious and had a lot of choices! Waffles, biscuits and gravy, eggs, meat, yogurt, bagels, fruit and juice! Very nice and helpful staff!

Joseph

2 months ago on Hotels.com

2/10

I booked this hotel for an out-of-town guest, and one incident left us extremely disappointed. After being gone for the day, he returned to find his room door ajar. Housekeeping had clearly entered because the bed was made, yet dirty wet towels were still on the floor, the visibly dirty carpet had not been vacuumed, and a beer was missing from the refrigerator. The housekeeping issues were disappointing, but leaving an occupied guest room unsecured is a serious security concern. Even worse was how it was handled. My guest reported it to the manager on duty and had to repeat the story several times before being told HE needed to explain it to the housekeeping manager. Then he had to explain everything again to her, and AGAIN upstairs to the housekeeper. The housekeeper repeatedly opened and closed the door as if testing whether it stuck. It did not. My guest even explained the situation in Spanish to ensure there was no misunderstanding. No one seemed particularly concerned that his room had been left unsecured or took ownership of the problem. The manager later offered a discount, but when my guest explained that I had paid for the room, he was told there was nothing they could do. Mistakes happen. But an unsecured guest room deserves an immediate, professional response. Instead, my guest felt questioned and passed from person to person. Very poorly handled.