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/////The Chicago Hotel Collection River North

The Chicago Hotel Collection River North

Hotel
312 W Chestnut St. Chicago, IL, Chicago (IL), Illinois 60611, USMap
7.4/10
Good
840 reviews
Price (26)
Kid friendly (10)

Stay information

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and an arcade/game room. Additional amenities at this hotel include a fireplace in the lobby and complimentary use of a nearby fitness facility.. Featured amenities include express check-out, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite..

Amenities

Family friendly
Free Wifi
Fireplace

Location

312 W Chestnut St. Chicago, IL, Chicago (IL), Illinois 60611, USView in Google Maps
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Things to know

Check-in14:00 - 00:00
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Guests are required to download the property's OpenKey mobile app before check-in Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours Information provided by the property may be translated using automated translation tools Prior to arrival, you must complete online registration via a secure link The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival The front desk is open daily from 10:00 AM - 1:00 AM This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Guests must contact this property in advance to reserve onsite parking Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 125.00 per accommodation, per stay

We have included all charges provided to us by the property.

. Optional fees: Uncovered self parking fee: USD 41.02 per night (in/out privileges)Pet fee: USD 75 per pet, per stayService animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationGuests must contact this property in advance to reserve onsite parkingThis property accepts credit cards; cash is not acceptedCashless transactions are available . Special instructions: The front desk is open daily from 10:00 AM - 1:00 AM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information. The front desk is staffed during limited hours. Guests are required to download the property's OpenKey mobile app before check-in. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 2:00 PM. Check in to: midnight. . Check out: 12:00 PM.

Know before you go

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7.4/10
Good
840 reviews
Latest
Price (26)
Kid friendly (10)
S
Sophia
1 month ago on Hotels.com
hotels.com
2/10
When we arrived and checked in, we found out that entire hotel's AC was broken. We were not informed prior to OR post to check in until we asked the front desk about the AC. That's when they informed us that all the rooms are missing the AC and only solution is fans. We were informed it would be fixed that same night or early in the morning but jt was never fixed. Rooms were so musty and humid, bad odor, abd so hot. We contacted the management and was not able to get a satisfying response as they never updated us when they said they would
S
Stephanie
1 month ago on Hotels.com
hotels.com
4/10
This was such a weird experience. It feels like you’re walking into a bar not a hotel. The front desk is towards the back that you have to really look for someone because they’re not greeting you. After I checked in, I used the restroom and noticed that there was luggage just laying around the restroom area. It was not secured or being supervised. At check in, we were told that the air-conditioning was broken and they put a fan in our bedroom. We were able to get by with a fan and a bucket of ice in front of it. The door didn’t close properly, you had to slam it hard to get it to close. The room was clean but lacked basic amenities like a refrigerator, microwave or coffee maker. At 5 AM, we were woken up to someone talking loudly in the hallway, we ended up showering and leaving. We were really disappointed. Quite a bit of money + parking for a terrible stay, thankfully it was only one night.
A
Alyssa
1 month ago on Hotels.com
hotels.com
4/10
Unfriendly staff. Staff were never at the front desk when we had questions or needed items. AC was out in the rooms in September (and was SO hot with 4 box fans blowing) but freezing cold in the lobby.

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United States
Illinois
Chicago (IL)
check-in
Oct 10, Sat
check-out
Oct 11, Sun
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1
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