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/////Ruby Luna Hotel Dusseldorf by IHG

Ruby Luna Hotel Dusseldorf by IHG

Hotel
Kasernenstrasse 39, Dusseldorf, North Rhine-Westphalia 40213, DEMap
8.8/10
Excellent
504 reviews

Stay information

Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and a vending machine.. Featured amenities include express check-in, express check-out, and a 24-hour front desk..

Amenities

Free Wifi
Air conditioning
TV

Location

Kasernenstrasse 39, Dusseldorf, North Rhine-Westphalia 40213, DEView in Google Maps
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Things to know

Check-in15:00 - 05:30
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately EUR 24 for adults and EUR 24 for childrenNearby parking fee: EUR 35 per day (1312 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 5:30 AM. . Check out: 11:00 AM.

Know before you go

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8.8/10
Excellent
504 reviews
A
Ahmet
2 months ago on Hotels.com
hotels.com
2/10
…………………………
S
Steven
4 months ago on Expedia
expedia
2/10
Air-conditioning is not working during my stay.
V
Vesa
4 months ago on Hotels.com
hotels.com
2/10
This was by far the worst hotel experience I have had in many years. The overall service level, hotel procedures, and room conditions were completely unacceptable and far below any reasonable expectations for a hotel stay. The check-in process was handled through a self-service terminal at the reception desk. It was unnecessarily complicated, extremely frustrating, and involved an absurd number of questions and steps. Both my spouse and I were forced to complete the exact same lengthy procedures separately. The staff was barely helpful and provided very little assistance during the process. To make matters worse, the room keys had to be activated through yet another separate system by ourselves, making the entire arrival experience confusing and highly unprofessional. What was especially shocking was that guests were apparently expected to somehow realize that daily room cleaning and towel replacement had to be specifically requested in advance. As a result, we spent three days without any room cleaning or fresh towels. After I complained, I was simply given a drink voucher instead of having the actual problem resolved. No cleaning service was arranged. The most unacceptable issue, however, was the completely defective air conditioning. The room temperature remained around 28–30°C throughout our stay, making it nearly impossible to sleep. A technician came to inspect the system and openly stated that nothing could be done about it.

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Hotel
Home
Hotels
Germany
North Rhine-Westphalia
Dusseldorf
check-in
Oct 11, Sun
check-out
Oct 12, Mon
nights
1
guests
2 Guests

Standard Room (Accessible)

No Free Breakfast | Non Refundable
2 room options

Cosy Room

No Free Breakfast | Non Refundable
2 room options

Standard Room

Free Breakfast | Non Refundable
2 room options

Loft Room

No Free Breakfast | Non Refundable
2 room options

Cosy Queen Room

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Standard Queen Room (Accessible)

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Standard Double or Twin Room (Accessible)

No Free Breakfast | Non Refundable

Standard Queen Room

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Loft Queen Room

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Standard Double or Twin Room

No Free Breakfast | Non Refundable

Loft Double or Twin Room

No Free Breakfast | Non Refundable

Loft Double Room

No Free Breakfast | Non Refundable
2 room options