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/////AYZ Ulises - Auto check-in property

AYZ Ulises - Auto check-in property

Hotel
30 CALLE DE ULISES, , Madrid, Madrid 28043, ESMap
6.8/10
Good
174 reviews

Stay information

Featured amenities include express check-in, express check-out, and a water dispenser..

Amenities

Free Wifi
Air conditioning
CCTV inside

Location

30 CALLE DE ULISES, , Madrid, Madrid 28043, ESView in Google Maps
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Things to know

Check-in15:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Guests must contact the property in advance for check-in instructions and smart lock details; access will be through a private entrance Information provided by the property may be translated using automated translation tools Prior to arrival, you must complete online registration via a secure link The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival There is no front desk at this property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Safety features at this property include a fire extinguisher Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A damage deposit of EUR 100 will be collected before check-in.

We have included all charges provided to us by the property.

. Optional fees: Early check-in fee: EUR 15 (subject to availability)Late check-out fee: EUR 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Cashless transactions are availableSafety features at this property include a fire extinguisher . Special instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property does not accept debit cards.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Know before you go

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation This property does not have elevators

Reviews

6.8/10
Good
174 reviews
S
Santiago
2 months ago on Hotels.com
hotels.com
10/10
Make sure to do the paperwork ahead of time and get the codes before arriving. Very convenient and safe location. I will book it again.
J
Josue
5 months ago on Hotels.com
hotels.com
6/10
⭐⭐⭐ — Ayz Ulises Madrid: Modern concept, frustrating execution Madrid sets the bar high for accommodation, and while Ayz Ulises has the bones of an interesting modern property, the experience left a lot to be desired in ways that really mattered. The apartment itself is fairly modern and clean — on that front, no complaints. The concept of a digital, self-check-in property is understandable in today’s travel landscape, and can work well when executed properly. Unfortunately, that’s where things started to unravel. The check-in information and access details were sent to the wrong email address — not the one used for the booking, but a secondary address. For any traveler arriving in an unfamiliar city, tired after a journey and simply wanting to get into their accommodation, this kind of administrative failure is genuinely stressful. With no staff on site to resolve the issue in person, what should have been a minor hiccup became a real problem. And getting help? That proved to be its own ordeal. Customer service was difficult to reach, slow to respond, and ultimately more frustrating than reassuring. When a property operates entirely remotely, responsive and reliable customer support isn’t a nice-to-have — it’s the entire safety net. Here, that net had some serious holes. Without the human infrastructure to back it up, the experience falls short of what Madrid’s vibrant hospitality scene has to offer. Proceed with caution
M
Marivel
10 months ago on Expedia
expedia
2/10
There was a process to follow before coming in, otherwise you would not be able to do check in. They have no one to help. It was a waste of money and time. I was not able to get in or have someone to help me.

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