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/////Muthu Westcliff Hotel (Near London Southend Airport)

Muthu Westcliff Hotel (Near London Southend Airport)

Hotel
18-20 Westcliff Parade, Southend-on-Sea, East of England SS0 7QW, UKMap
7.6/10
Very Good
1,000 reviews

Stay information

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this Victorian hotel include wedding services, a fireplace in the lobby, and a picnic area.. Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Self parking (subject to charges) is available onsite..

Amenities

Family friendly
Free Wifi
Wine or champagne

Location

18-20 Westcliff Parade, Southend-on-Sea, East of England SS0 7QW, UKView in Google Maps
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Things to know

Check-in15:00 - 00:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Minimum Spring Break check-in age is 18 years old Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted

Additional information

Mandatory fees: The mandatory service fee is a nonrefundable credit card verification fee charged at time of booking. The credit card verification fee is not charged on nonrefundable bookings.. Optional fees: Fee for English breakfast: approximately GBP 15.95 for adults and GBP 7.975 for childrenSelf parking fee: GBP 8.50 per dayLate check-out fee: GBP 35.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Construction is underway at a neighboring building and there may be noise disturbance from the construction work. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 18 years oldThis property accepts credit cards and cashSafety features at this property include a fire extinguisherPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Parking is payable by MOBON mobile app only.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Know before you go

Construction is underway at a neighboring building and there may be noise disturbance from the construction work Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Reviews

7.6/10
Very Good
1,000 reviews
i
ian
1 month ago on Hotels.com
hotels.com
6/10
The rooms we was given were poor
M
Matthew
2 months ago on Hotels.com
hotels.com
2/10
Absolutely shocking experience and even worse handling afterwards. We stayed at Muthu Westcliff Hotel from 7–10 August 2026 and paid £451.08 for a family room. During our stay we found live insects in the bed which we believed to be bed bugs and recorded them clearly on video. Between our family we subsequently developed well over 100 bites. We also photographed the bites extensively. The cleanliness of the room was appalling. The pillows were stained and the toilet had heavy brown ingrained dirt/scum around it which, in my opinion, had clearly not appeared overnight. What has made this even worse is the hotel's response. We reported everything immediately, supplied evidence and explained the huge disruption caused when returning home. Clothes and belongings had to be bagged, isolated, frozen or heat treated and our luggage quarantined because we were terrified of bringing insects into our house. The hotel told us the complaint had been escalated to the "highest level" and that the General Manager would deal with it on returning from annual leave. Despite repeated emails, we have had no meaningful contact from the General Manager at all. No phone call. No proper apology from senior management. No resolution. No refund. No compensation decision. No professional pest-control report despite specifically requesting it. We even formally asked the hotel to preserve relevant evidence and confirm exactly what inspection or treatment had taken place in the room.
C
Charlotte
2 months ago on Hotels.com
hotels.com
6/10
The hotel itself was very nice. It was misleading tho as they said there was limited parking on site there was no oarking on side it was parking with a oermit on the road outside which it says in the reception that its £8.50 its actually £8.86 but that was for the whole night till 11am. I qas dissapointed with the service from staff as they had little time for you always chatting amongst themselves. I got a hi and info on the parking then a "theres you key to your room" that was it no expkaining how to get there where the bar is or anything and then qhen i left i handed the card in the lady was chatting to another member of staff said thanks that was it. The lady at the bar in the evening was friendly but looked fed up. Our room was ok except the pillows were lumpy and solid. I had a bad headache in the morning. A good job only one of us wanted a shower as 1 towel was available and also the bin had rubbish in it. I expected more for the money i paid. The room was clean and large, bathroom was tiny but clean and the hotel looked very nice. Hospitality was rubbish tho and the pillows were for the bin.

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check-in
Oct 11, Sun
check-out
Oct 12, Mon
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2 Guests

Small Double Room

No Free Breakfast | Non Refundable
1 Full Bed
97 sq ft
2 room options

Standard Double Room

This room includes an en suite shower room with free toiletries, a hairdryer, free Wi-Fi, and blackout curtains.
2 room options

Standard Twin Room

No Free Breakfast | Non Refundable
2 room options

Small Single Room

No Free Breakfast | Non Refundable

Superior Double Room

No Free Breakfast | Non Refundable
2 room options

Superior Twin Room

No Free Breakfast | Non Refundable
2 room options

Standard Single Room

No Free Breakfast | Non Refundable

Standard Room

No Free Breakfast | Non Refundable
2 room options

Classic Triple Room

No Free Breakfast | Non Refundable
2 room options

Standard Double Family Room

No Free Breakfast | Non Refundable

Executive Junior Double Room

No Free Breakfast | Non Refundable

Superior Room

No Free Breakfast | Non Refundable
2 room options

Standard Triple Room

No Free Breakfast | Non Refundable
2 room options

Economy Room

No Free Breakfast | Non Refundable
2 room options

Executive Double Room

Dieses Zimmer verfügt über ein eigenes Bad mit Whirlpool und Tee-/Kaffeezubereitungsmöglichkeiten.
2 room options

Executive Junior Room

No Free Breakfast | Non Refundable
2 room options

Executive Room

No Free Breakfast | Non Refundable
2 room options

Standard Family Room

No Free Breakfast | Non Refundable
2 room options

Executive Junior Suite

No Free Breakfast | Non Refundable
2 room options

Standard Double Suite

No Free Breakfast | Non Refundable

Standard Suite

No Free Breakfast | Non Refundable
2 room options