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/////The Grand Hotel

The Grand Hotel

Hotel
Ivey Place, Swansea, Wales SA1 1NX, UKMap
8.2/10
Very Good
993 reviews

Stay information

Make use of convenient amenities such as complimentary wireless internet access, wedding services, and tour/ticket assistance.. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms..

Amenities

Family friendly
Free Wifi
Wine or champagne

Location

Ivey Place, Swansea, Wales SA1 1NX, UKView in Google Maps
View map
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Things to know

Check-in15:00 - 23:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This hotel will place GBP 60 pre-authorization on a valid credit/debit card for the King and Queen Suite room types for any bookings where payment for the stay will be made on site instead of at the time of booking. This will then be released on departure. This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: GBP 60.00 per stay

We have included all charges provided to us by the property.

. Optional fees: Fee for full breakfast: approximately GBP 14.95 for adults and GBP 6.95 for childrenNearby parking fee: GBP 8.50 per night (899 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a fire extinguisher and a smoke detectorThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This hotel will place GBP 60 pre-authorization on a valid credit/debit card for the King and Queen Suite room types for any bookings where payment for the stay will be made on site instead of at the time of booking. This will then be released on departure. . Special instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.. Check in from: 3:00 PM. Check in to: 11:00 PM. . Check out: 11:00 AM.

Reviews

8.2/10
Very Good
993 reviews
M
Michael
1 month ago on Hotels.com
hotels.com
2/10
There’s certainly nothing ‘grand’ about this hotel. Very dated and the images look nothing like the room that I had. Seems like an upgrade is much needed. Considering the price point, I would have expected better. Noise from outside during the night and I had the bins below my room so heard the collection in the morning. Convenient for the train station and the receptionist during check in was very friendly.
I
Ieuan
3 months ago on Hotels.com
hotels.com
2/10
Unfortunately we were very disappointed with the cleanliness of our room. We weren't greatly impressed by the room as a whole but we were shocked to find quite a lot of black mould on the curtains in our room, which is a clear indicator that the rooms aren't cleaned sufficiently. We didn't notice the mold until the morning before we checked out, otherwise we would have asked to change rooms. The corridors of the hotel also had a very strong airfreshener smell which was incredibly unpleasant, so strong it gave us both a headache. We had to mostly hold our breath whilst walking to and from the room. Which makes you wonder, what smells they're trying to mask. The bed in our room was very uncomfortable and the room wasn't sound proofed so there was a lot of noise from outside until the early hours of the morning. I mentioned the mould to the receptionist when we checked out, she was somewhat apologetic, however, judging by the reaction I don't think it's the first time someones complained about this issue. I think for the price that we paid for the room for the night, it is completely inexcusable. A hotel with any sense or reputation to uphold would have offered an immediate refund, as black mold poses a serious health risk. The only positive was the location, being right next to the train station. Overall, incredibly disappointed and we will not be returning. Avoid!
B
Barnaby
3 months ago on Hotels.com
hotels.com
6/10
Hallways smelled very strongly of room spray but room was clean. Hotel is going through major building work so know this before you book. Staff friendly. Breakfast was fine..

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United Kingdom
Wales
Swansea
check-in
Oct 11, Sun
check-out
Oct 12, Mon
nights
1
guests
2 Guests

Classic Twin Room

No Free Breakfast | Free Cancellation
7 room options

Classic Double Room

No Free Breakfast | Free Cancellation
8 room options

Standard Room

No Free Breakfast | Free Cancellation

Deluxe Double Room with Balcony

No Free Breakfast | Non Refundable
6 room options

Classic Double Room (City View)

No Free Breakfast | Non Refundable
2 room options

Classic Twin Room (City View)

No Free Breakfast | Non Refundable
2 room options