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/////BurgStadt-Hotel

BurgStadt-Hotel

Hotel
Südstraße 34, Kastellaun, Rhineland-Palatinate 56288, DEMap
8.8/10
Excellent
39 reviews

Stay information

Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including a health club and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, a television in a common area, and a picnic area.. Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. Free self parking is available onsite..

Amenities

Family friendly
Free Wifi
Wine or champagne

Location

Südstraße 34, Kastellaun, Rhineland-Palatinate 56288, DEView in Google Maps
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Things to know

Check-in14:00 - 22:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in The front desk is open daily from 6:00 AM - 10:00 PM To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Mobile payment options include: Google Pay, Apple Pay, and Amazon Pay Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, mobile payments, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

The following facilities are closed seasonally each year. They will be closed from December 19 to January 5:Bar/LoungeBusiness centerFitness facilitiesLaundry facilitiesMeeting facilitiesSaunaSpa. Optional fees: Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Crib (infant bed) fee: EUR 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, mobile payments, and cashMobile payment options include: Google Pay, Apple Pay, and Amazon PayCashless transactions are availableSafety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lightingThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room . Special instructions: The front desk is open daily from 6:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 2:00 PM. . Check out: 11:00 AM.

Reviews

8.8/10
Excellent
39 reviews
S
Stéphan
2 months ago on Hotels.com
hotels.com
10/10
👍
B
Bonnie
5 months ago on Expedia
expedia
6/10
This hotel was further from Cochem than we hoped for. I booked two rooms for one night at least four months in advance requesting large windows that open. We got one room with a very tiny window only, and one room with a medium size window. The staff was very nice and apologized for not meeting my request saying "they didn't know how this happened". The hotel was full that weekend. At least the windows opened. Also, our room had a terrible smell. Apparently, the drain pipe in the middle of the bathroom floor was the culprit. The lady at the desk poured some cleaner down the drain with a few buckets of water. We then covered the drain with a towel and went to the store to get a car scent hanger to place on top. We went to the restaurant for dinner and waited an hour and a half for our meal. They were very busy that night and apparently not prepared for the weekend (May Day). The meal was nice in spite of the wait. The most positive aspect of our experience was the woman at the desk who tried her best to fix things for us.
K
Kyumin
51 months ago on Hotels.com
hotels.com
10/10
Suuuuper nice staff at the restaurant and excellent service there.

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Hotel
Home
Hotels
Germany
Rhineland-Palatinate
Kastellaun
check-in
Oct 11, Sun
check-out
Oct 12, Mon
nights
1
guests
2 Guests

Standard Room

No Free Breakfast | Non Refundable

Standard Double Room

No Free Breakfast | Non Refundable

Design Double Room

Free Breakfast | Free Cancellation