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/////Hôtel Le Bonne Entente

Hôtel Le Bonne Entente

Hotel
3400 chemin Sainte-Foy, , Québec City, Quebec G1X1S6, CAMap
8.6/10
Excellent
1,994 reviews

Stay information

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a nightclub, a hot tub, and a sauna. Additional amenities at this hotel include concierge services, babysitting (surcharge), and an arcade/game room.. Featured amenities include complimentary wired internet access, a business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite..

Amenities

Pets friendly
Family friendly
Pool
Free Wifi

Location

3400 chemin Sainte-Foy, , Québec City, Quebec G1X1S6, CAView in Google Maps
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Things to know

Check-in16:00 - 07:00
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Property Registration Number 2024-11-30, 005843 Property Registration Number 2026-11-30, 005843 Safety features at this property include a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted

Additional information

The following facilities are closed seasonally each year. They will be closed from October 15 to May 23:Swimming pool. Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Resort fee (June 24 - August 31): CAD 34.49 per accommodation, per night The resort fee includes:Fitness center accessHealth club access

We have included all charges provided to us by the property.

. Optional fees: Fee for continental breakfast: approximately CAD 10 to 25 per personUncovered self parking fee: CAD 20 per day (in/out privileges)Pet fee: CAD 75 per pet, per dayService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: The seasonal pool will be open from May to October. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a smoke detector . Special instructions: Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 4:00 PM. Check in to: 7:00 AM. . Check out: 12:00 PM.

Know before you go

The seasonal pool will be open from May to October

Reviews

8.6/10
Excellent
1,994 reviews
S
Sara
1 month ago on Hotels.com
hotels.com
8/10
We had problems from the moment we checked in. We settled my mother-in-law in her suite and she was happy, comfortable. We went to our room and it was wet: every surface and the sheets and furniture were wet to the touch. The windows had been open and there was no air moving. The carpet and furniture had large, dark, obvious stains on everything and the whole suite smelled like a diaper pail. We brought all belongings in and I sat deciding what complaining would achieve. I went to the desk and told them our room was wet and stank. They offered another room of "comparable status" right away. She told us to pack up our belongings and have them ready so her colleague could move us. We wait for about 25 minutes then finally just moved ourselves. 45 mins AFTER we were newly settled, they called to see if we were ready to be moved. The new room was equally as stained but the air exchange was better and things weren't wet. We turned the cooling on high to keep the air moving but the next day, the room was wet and smelled like a diaper pail again. The air vent in the bathroom did not work so the bathroom was drenched after a shower and is clearly making the whole room wet and stinky. It was obviously happening in both rooms "of comparable status" and yet the room my mother-in-law was in was comfortable and clean. I understand a lower "status" room wouldn't be as new or stylish, but cleanliness, dryness, and even the appearance of maintenance is not a luxury; its the standard.
E
Eduard Relu
1 month ago on Hotels.com
hotels.com
6/10
It was a five star hotel when it was opened right now barely makes it to three but with the prices especially at the restaurant for five.
S
Shailendri
1 month ago on Hotels.com
hotels.com
4/10
We stayed at this hotel as my in-laws had their 50th wedding anniversary there a few years ago. We wanted to host a celebration of life ceremony for my mother in law who had recently passed and thought we would use that property as a venue for our proposed get together in October. My husband and I stayed for two nights and we were so very disappointed at the service, it seemed to be completely understaffed, our room was very very outdated and the loud noise from the air conditioning kept us awake pretty much all night. Service was really subpar and the facilities really need an upkeep and maintenance. I would not recommend this property at all, especially being in Quebec city it is very distant from the beauty of old city, and I would highly urge you not to book this property. Finally, as we checked out, they messed up our bill and we had all sorts of additional charges, when I called the reception desk there was a trainee who could not answer any of the questions so now I am left to call them back to follow up as to why my credit cards were charged multiple times for the same charge! As a frequent traveller to Quebec city this hotel really is a disgrace to the BEAUTY of Quebec city. Perhaps it is my experience, but I am a avid traveller and I was very disappointed. I hope my review helps you and helps the property make the service the facilities and upkeep much better.

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Hotel
Home
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Canada
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Québec City
check-in
Oct 11, Sun
check-out
Oct 12, Mon
nights
1
guests
2 Guests

Deluxe Suite with Business Lounge Access

Deluxe-Suite, Zutritt zur Club Lounge
1 KingBed, 1 FullBed
753 sq ft
Sleeps 4

Standard Room

Urbania suite 1 King Accessible (accès au salon VIP)
Sleeps 4