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/////Hôtel du Jeu de Paume Versailles

Hôtel du Jeu de Paume Versailles

Hotel
5 bis rue de Fontenay, , Versailles, Ile-de-France 78000, FRMap
8.8/10
Excellent
268 reviews

Stay information

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services, an arcade/game room, and a banquet hall.. This property has received its official star rating from the French Tourism Development Agency, ATOUT France.. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage..

Amenities

Family friendly
Free Wifi
Wine or champagne

Location

5 bis rue de Fontenay, , Versailles, Ile-de-France 78000, FRView in Google Maps
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Things to know

Check-in15:00 - 21:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 5.53 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

. Optional fees: Fee for continental breakfast: approximately EUR 16 for adults and EUR 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and cashSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM.

Know before you go

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Reviews

8.8/10
Excellent
268 reviews
K
Kathryn
3 months ago on Hotels.com
hotels.com
2/10
We chose this hotel based on its advertised 24-hour front desk and proximity to Versailles, but our experience was unacceptable. After returning around 6:00 a.m. from a special event at Versailles, we realized we had accidentally left our room key inside our room. Instead of helping us verify our identity and regain access to our room, the overnight employee repeatedly questioned whether we were guests, yelled at us, and told us to leave and come back later—with no indication of when we would be allowed back into our room. Our passports, medications, and all of our belongings were locked inside. After I contacted Hotels.com, they were initially unable to reach the hotel and advised that, if we could not regain access to our belongings, we might need to contact the local authorities. Eventually another hotel employee arrived and explained that the overnight employee simply didn't know how to access guest rooms. We ultimately decided to leave and forfeit our final night because we no longer felt comfortable staying there. In addition, our room was not well maintained, the bathroom appeared poorly cleaned, the wet-room floor stayed constantly wet, and we never received housekeeping during our stay. A hotel can have maintenance issues, but denying a registered guest access to a paid room and leaving them with no certainty of when they could retrieve their passports and belongings is unacceptable. I cannot recommend staying here.
K
Kheng Leong
3 months ago on Hotels.com
hotels.com
10/10
Helpful staff whom also maintained the hotel clean n comfortable.
Y
Yuanfan
4 months ago on Hotels.com
hotels.com
2/10
The day before we checked out, we kindly asked the receptionist if the hotel could book a taxi for us the following morning at 7:45 AM. She was very helpful and took note of our request, assuring us that the receptionist working the next day would be informed. The next morning, at 7:15 AM, I went to the reception desk to confirm that the taxi had been arranged as requested. The receptionist did not speak English, which was completely understandable, and therefore called the supervisor/manager on duty. When he arrived, he informed us that he had never been told about our request and stated that the hotel does not book taxis for guests. I asked, and honestly, nearly begged, whether he or any hotel staff could help us call a taxi. He bluntly refused and said that they simply do not provide that service. Do IT YOURSELF. Seriously, what kind of hotel cannot even assist guests with arranging a taxi? In addition, we were assigned a room that was not what I had booked based on the photos shown during the reservation process. When we checked in, the manager on duty explained that while it was the same room category, it was not necessarily the specific room shown in the booking photos. This was disappointing, as the room we received did not match our expectations based on the listing.

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Hotel
Home
Hotels
France
Ile-de-France
Versailles
check-in
Oct 11, Sun
check-out
Oct 12, Mon
nights
1
guests
2 Guests

Classic Double Room

No Free Breakfast | Non Refundable
1 Full Bed
Sleeps 2
2 room options

Standard Double Room

No Free Breakfast | Non Refundable
1 Full Bed
Sleeps 3
2 room options

Standard Queen Room

No Free Breakfast | Non Refundable
Sleeps 2

Standard Twin Room

No Free Breakfast | Non Refundable
2 Twin Beds
Sleeps 2
2 room options

Standard Quadruple Room

No Free Breakfast | Non Refundable
1 Queen Bed, 1 Sofa Bed
Sleeps 4
2 room options