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/////Palazzo Caracciolo Naples

Palazzo Caracciolo Naples

Hotel
Via Carbonara 112, , Naples, Campania 80139, ITMap
8.6/10
Excellent
1,001 reviews

Stay information

Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a steam room and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.. This property has received its official star rating from the local rating authority.. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 8 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle..

Amenities

Pets friendly
Family friendly
Hot tub
Free Wifi

Location

Via Carbonara 112, , Naples, Campania 80139, ITView in Google Maps
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Things to know

Check-in15:00 - anytime
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number IT063049A13CX7WUL5 Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:Swimming pool The following facilities are closed on Monday and Sunday: Full-service spaSaunaHot tub. Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: EUR 150 per stayA tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately EUR 15 per personAirport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)Valet parking fee: EUR 30 per dayPet fee: EUR 20 per pet, per dayService animals are exempt from feesLate check-out is available for a fee (subject to availability)Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A car is not required for transportation to and from this property. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM.

Know before you go

A car is not required for transportation to and from this property All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Guests under 14 years old are not allowed in the fitness facility or hot tub The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8.6/10
Excellent
1,001 reviews
S
Sean
2 months ago on Hotels.com
hotels.com
6/10
Would not recommend as a 4 Star hotel. Overall the staff were helpful - although not all. One of the reasons this was booked was for the Spa facilities for a 10 year anniversary, only to find out casually when I asked that the Spa was closed and had no idea when it would open, no one could provide any further information. When checking into the room noticed the WIFI was really slow in the room and wasn't possible to do my work calls. When I flagged this I was told 'this room has been redone and should have excellent WIFI' They sent someone up to look at it, couldn't do anything about it so advised me to go into the busy bar area to work - which was not expected for anyone there for work. The TV also didn't work in the room and they couldn't fix it, the AC was also not working at full power. It was really unfortunate and raised this with management only to be told the only thing they could offer was a free drink. The bar staff were really friendly and helpful, it's just a shame that for a 4 - Star hotel and a Gold Hilton member that they didn't do anything to make the stay better.
B
Bjørn
2 months ago on Hotels.com
hotels.com
10/10
Best staff and new roomer
V
Vishal
3 months ago on Expedia
expedia
10/10
The property has been updated and in very good condition. Staff is super helpful.

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