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/////Portals Hills Boutique Hotel

Portals Hills Boutique Hotel

Hotel
Calle Seguí 4, Majorca, Balearic Islands 07181, ESMap
9.8/10
Excellent
184 reviews

Stay information

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite..

Amenities

Family friendly
Pool
Free Wifi

Location

Calle Seguí 4, Majorca, Balearic Islands 07181, ESView in Google Maps
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Things to know

Check-in15:00 - 12:00
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a fire extinguisher and a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

The following facilities are closed seasonally each year. They will be closed from November 24 to March 28:One of the dining venuesOne of the swimming poolsBar/LoungeBusiness centerFitness facilitiesLaundry facilitiesMeeting facilitiesParking areaSpa. Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age. A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

. Optional fees: Airport shuttle fee: EUR 94 per vehicle (one-way, maximum occupancy 3)Self parking fee: EUR 15 per dayValet parking fee: EUR 15 per dayRollaway bed fee: EUR 120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisher and a smoke detectorThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room . Special instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 12:00 PM. . Check out: 12:00 PM.

Know before you go

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Reviews

9.8/10
Excellent
184 reviews
t
tina
1 month ago on Hotels.com
hotels.com
10/10
Loved this hotel, the staff went a I e & beyond, will definitely be back.
S
Sheena
1 month ago on Hotels.com
hotels.com
6/10
Our stay at Portals Hills Hotel was pleasant enough overall, but unfortunately there were several issues that affected our experience, and ultimately it wasn’t the 5-star experience we expected. We stayed in Room 205 and witnessed Room 206 flooding, with water coming from the bathroom and reaching the carpet in the corridor outside. Unfortunately, the smell from the affected area was absolutely awful and lingered for the rest of the week. Every time we returned to our room, the odour was noticeable. We tried to cover it, but it was impossible to get rid of completely. I really feel the affected carpet needs to be replaced rather than simply cleaned. There were also ants in our room towards the end of our stay, which wasn't ideal. We were surprised to see guests being put into Room 206 before we had even left, given the flooding and ongoing smell. The staff were generally friendly, but unfortunately the odour wasn't properly resolved despite being raised several times. I also felt that some guests received better or more attentive service than others, which was disappointing. On the positives, the pool area was very nice, the hotel was pleasant and the staff were welcoming. Breakfast was okay, although the bacon wasn't particularly good and there were no sausages. Overall, we enjoyed the holiday, but the flooding, persistent smell, ants and inconsistency in service meant the stay fell short of the 5-star experience we expected. Hopefully the hotel addresses these areas
M
Melanie
4 months ago on Expedia
expedia
10/10
Everything was really good . Had a lovely stay

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Oct 11, Sun
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Oct 12, Mon
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