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/////Apartamentos Suites Santa Cruz

Apartamentos Suites Santa Cruz

Apart hotel
Calle Justino de Neve, 4, , Seville, Seville 41004, ESMap
8.2/10
Very Good
450 reviews

Stay information

This smoke-free aparthotel features bicycle rentals nearby, hiking/biking trails nearby, and scooter/moped rentals nearby.. A roundtrip airport shuttle is provided for a surcharge (available 24 hours)..

Amenities

Kitchen
Air conditioning
TV

Location

Calle Justino de Neve, 4, , Seville, Seville 41004, ESView in Google Maps
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Things to know

Check-in15:00 - 21:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools The check-in location differs from the property location; go to: [Calle Justino de Neve, 4] There is no front desk at this property This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property Property Registration Number RTA: A/SE/00103 Safety features at this property include a fire extinguisher and a security system Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned This property uses eco-friendly cleaning products

Additional information

Optional fees: Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for childrenAirport shuttle fee: EUR 38 per vehicle (one-way, maximum occupancy 4)Nearby parking fee: EUR 25 per day(820 ft away; open 24 hours)Early check-in fee: EUR 25 (subject to availability)Late check-in fee: EUR 25 for check-in between 9:00 PM and midnightHousekeeping fee: EUR 30 per nightCrib (infant bed) fee: EUR 25.0 per nightRollaway bed fee: EUR 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Only registered guests are allowed in the guestrooms. The property is professionally cleaned.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and cashThis property uses eco-friendly cleaning productsHost has indicated there is a carbon monoxide detector on the propertyHost has indicated there is a smoke detector on the propertySafety features at this property include a fire extinguisher and a security systemThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomThis property is professionally cleaned . Special instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Calle Justino de Neve, 4]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 9:00 PM. . Check out: 11:00 AM. House Rule: Children welcome. House Rule: No pets. House Rule: No smoking.

Know before you go

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms This property does not have elevators This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8.2/10
Very Good
450 reviews
T
Travis
1 month ago on Hotels.com
hotels.com
4/10
Would NOT go back. Check in is at 3pm. We mentioned that we would arrive around 2:30pm and asked if there was any way to get an early 30 minute check in. They said yes, but it would cost 25 euros. We said no worries and decided to wait until 3pm. We ended up arriving around 3:30pm anyway because of traffic. Once we arrived, they still were not finished cleaning our room when check in was for 3pm. When we finally got into the apartment, there was a dead bug on the bed sheets, despite the cleaner having literally walked out of the room as we walked in. There were bugs all over the floors, in the corners of the rooms, in the bathroom, pretty much everywhere. Every few feet, you could find another bug. The bathroom fan hums all night and does not shut off. There is rust in the shower, the bathroom sink is clogged, the floors throughout the apartment are in terrible condition, and the room smells moldy. Photos attached. We messaged the hotel manager about the issues, and to their credit, they did move us to a new room. It was better, but the bathroom ceiling in that room was leaking, so we had to put a bowl underneath the leak. They felt bad about the situation and “upgraded” us to their suite. Yes, they moved us to a third room. Only to find out that the shower sprays uncontrollably from the shower head onto the walls and ceiling. And the AC stank of mold and humidity. The ONLY positive thing about this hotel is the location & they did try to accommodate.
J
Jean
1 month ago on Hotels.com
hotels.com
6/10
We were pleased with the apartment. It was clean, nicely furnished, and was very comfortable. However, check in is not manned and there is no access whatsoever to the property before 3pm and despite saying they are contactable 24 hours a day that is difficult to achieve when the phone number is on a desk several yards away inside a locked room. We arrived early hoping to be able to leave our luggage and come back for a 3pm check in. After several rings on the bell and a long wait someone came to tell us to go into the next street to the Hotel Halo. We did this and the Halo made it very clear that they were not connected to the Santa Cruz apartments and were pretty fed up with dealing with them. We were then directed to a shop in another street where we could store our luggage for 6 euros a bag. There were 4 of us so the bill was quite hefty. As check out was at 11am we needed to repeat this the following day otherwise it meant us carrying our luggage around with us all day or leaving Seville early. None of this is made clear on making the reservation. It is overly complicated and inconvenient. I have never yet stayed in a hotel where the doors aren’t opened until 3pm exactly nor where luggage cannot be stored for a few hours. For this reason alone we would not stay here again. Reception, when it did open, was efficient and friendly, accommodation was good, location is perfect, but the confusion of check in marred the experience.
B
Brian
4 months ago on Hotels.com
hotels.com
10/10
Very helpful hosts. Available on WhatsApp for any queries or assistance

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