Holiday Inn Express Hotel & Suites San Antonio NW-Medical Area by IHG in San Antonio (TX), Texas

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Holiday Inn Express Hotel & Suites San Antonio NW-Medical Area by IHG

Hotel

102 Spencer Lane, San Antonio (TX), Texas 78201, USMap

7.2/10

Good

1,005 reviews

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Things to know

Check-in15:00 - 00:00

Check-out00:00 - 12:00

Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash

Additional information

Policies: Pool access available from 10:00 AM to 10:00 PM.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and cashSafety features at this property include a fire extinguisher and a smoke detector . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM.

Know before you go

Pool access available from 10:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7.2/10

Good

1,005 reviews

Jorge

1 month ago on Hotels.com

6/10

Room wasn’t cleaned our first full day there and didn’t get a clean set of bath towels; I had to go ask for clean towels. Guests next to us were being loud and obnoxious past midnight but there was no room phone to notify the front desk. I had to go in pajamas to notify the front desk manager. Limited continental breakfast choices.

Roberto

1 month ago on Hotels.com

6/10

Well, first thing i noticed was that the location was under 🚧 at the front gate. Upon checking in I gave the young man my ID and expected to be charged a deposit like always but then he asked me a rather strange question, "what is the reason for you staying here ? Shocked at the question I said, "What do you mean why am I staying here?" . He replied "well since you're local I need to know why you're staying here because for local people we charge $250 cash only deposit " is exactly what he said. I was kind of at a loss for words but I asked "what does it matter why I stay here ?" and he answered, "well, we have a real big problem with the locals that's all we have to charge $250 cash deposit only " I said "well the reason I'm staying here is because", and this is true, " I'm a cancer patient my house is not ready for me to return yet so I need to at least stay here for 2 days. He looked at me as if I was lying, I so embarrassed i literally pulled out my chemo bag and showed him " look you see ,is this proof enough for you?" After an awkward silence I told him I said look I do not have $250 cash to pay you for deposit for the night the and the room are already for. So , he "waived, the 250 cash only deposit policy" and i left a 100 deposit with my credit card. Next day I had a caregiver visit me and he held them at the front desk until I came down from my room to literally come and get them from the front desk. Uncomfortable!

Victoria

1 month ago on Hotels.com

8/10

We chose this location to be near our favorite San Antonio restaurant; La Fogata. Location right off I-10 made it easy in/easy out. That being said, there were pros and cons to the property itself. Pros: front desk staff. Both young men at check in/check out were very nice! The room itself was spacious, quiet, AC blew cold, and it was spotlessly clean. Bed and pillows were comfortable (maybe a bit softer than hubby likes) and we both slept well. The pool looked inviting, though we did not swim (too hot). Cons: the entire property appears worn around the edges and could use a good revamp. Maybe there's a shortage of maintenance / cleaning staff? While the room was spotless, not so much for the rest of the property, including the single elevator which really needed a good scrub/disinfecting. I felt like I needed to wash my hands each time following button pushes. Breakfast was underwhelming - not a big fan of powdered eggs; however, it was nice to have bacon! IMO, for touting a hot breakfast, choices were limited. Overall, the price was certainly right, and the room was good for a night's stay. Since the room was clean, we'd probably stay again, though next time we'd opt for breakfast at Jim's instead.

Holiday Inn Express Hotel & Suites San Antonio NW-Medical Area by IHG

StayForWork

Legal

Holiday Inn Express Hotel & Suites San Antonio NW-Medical Area by IHG

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Things to know

Check-in instructions

Special check-in instructions

Additional information

Know before you go

Reviews

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