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/////Dao by Dorsett West London

Dao by Dorsett West London

Apart hotel
56 Shepherd's Bush Green, , London, London, England W12 8QE, GBMap
8.4/10
Very Good
438 reviews

Stay information

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff..

Amenities

Pets friendly
Family friendly
Free Wifi

Location

56 Shepherd's Bush Green, , London, London, England W12 8QE, GBView in Google Maps
View map
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Things to know

Check-in15:00 - anytime
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of GBP 20 at check-out Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a fire extinguisher and a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted

Additional information

Optional fees: Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for childrenPet fee: GBP 70 per pet, per stayService animals are exempt from feesHousekeeping is available for an additional fee and varies based on length of stayService fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and debit cards; cash is not acceptedSafety features at this property include a fire extinguisher and a smoke detector . Special instructions: Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of GBP 20 at check-out. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM.

Know before you go

Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Reviews

8.4/10
Very Good
438 reviews
M
Mikael
1 month ago on Hotels.com
hotels.com
6/10
Good rooms and locations, but service issues. Vending machines provided in Lobby which in principle is good, but it took my money without providing product, and staff had zero interest to support. As a company you need to take responsibility for what you offer within the premises. There was no soap/schampoo in room and no phone support. Drinking water needs to be collected from lobby, not in room or floor level. Not possible to borrow electric plug converters. Breakfast not worth the cost. in all, several smaller improvements needed regarding service level.
K
Kole
1 month ago on Hotels.com
hotels.com
6/10
I have stayed at this hotel almost every year, usually choosing between Dorsett and Dao, so I was particularly shocked by what I witnessed on this occasion. I became aware of a very serious situation involving a female guest who appeared extremely frightened and concerned for her safety following events that had occurred at the hotel. I was deeply concerned by the way her concerns were handled by the reception and other members of staff. Two members of the reception team appeared to remain focused on their screens rather than giving the guest their full attention, while several male members of staff surrounded her and appeared dismissive of her concerns. In particular, one member of the front-desk team was, in my view, extremely rude and dismissive towards a guest who was clearly distressed. Given the nature and seriousness of what the guest was reporting, I was extremely concerned that I did not see any appropriate safeguarding response or any apparent attempt to involve the police or other appropriate authorities. I appreciate that there may be information I was not aware of, but the manner in which the situation appeared to be handled was extremely troubling. What concerned me further was that, after the guest had left the reception area, members of the front-desk team appeared to laugh. In the circumstances, I found this completely inappropriate and very upsetting to witness. I will strongly reconsider whether I will stay here again.
D
Dirk
1 month ago on Hotels.com
hotels.com
8/10
The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

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United Kingdom
London, England
London
check-in
Oct 11, Sun
check-out
Oct 12, Mon
nights
1
guests
2 Guests

Standard Twin Studio

No Free Breakfast | Non Refundable
Sleeps 2
3 room options

Standard Studio

No Free Breakfast | Non Refundable

Standard Double or Twin Studio

No Free Breakfast | Non Refundable
2 single
Sleeps 2

Standard Room

No Free Breakfast | Non Refundable

Standard Studio with Terrace

No Free Breakfast | Cancel before Jul 09 at 12 PM, you'll get full refund.
1 King Bed
Sleeps 2
5 room options

Standard King Studio with Terrace

No Free Breakfast | Non Refundable
1 double
Sleeps 2
5 room options

Standard King Studio

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

2 Bedroom Duplex Residence

No Free Breakfast | Non Refundable
2 room options

Duplex Room

No Free Breakfast | Non Refundable
2 King Beds
Sleeps 4
4 room options

Duplex 2 King Room

No Free Breakfast | Non Refundable
3 room options