LocationCheck inAdd guests
Where will you be working?
2 GuestsGuests

StayForWork

  • About us
  • Temporary housing
  • Construction crews
  • Travel nurses
  • Outage workers

Legal

  • Terms
  • Privacy policy
‌
Show all photos
‌
‌
‌
‌
‌
/////Candlewood Suites Roanoke Airport by IHG

Candlewood Suites Roanoke Airport by IHG

Hotel
3315 Ordway Drive, Roanoke (VA), Virginia 24017, USMap
7.8/10
Very Good
161 reviews

Stay information

Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.. Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Self parking (subject to charges) is available onsite..

Amenities

Kitchen
Free Wifi
Air conditioning

Location

3315 Ordway Drive, Roanoke (VA), Virginia 24017, USView in Google Maps
View map
‌

Things to know

Check-in15:00
Check-out11:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately USD 5 to 10 for adults, and USD 5 to 10 for childrenSelf parking fee: USD 5.00 per day (in/out privileges)Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedOnly bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check inSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. . Check out: 11:00 AM.

Reviews

7.8/10
Very Good
161 reviews
Consecutive positive reviews from 13 guests
S
Samantha
3 months ago on Hotels.com
hotels.com
2/10
This review is entirely for their handling of a maintenance problem. Myself and several other guests were affected by a room lock issue. Right from check in, our keys did not work no matter what the front desk did. I was told that Maintenance would work on it ASAP. No one checked in with me to give me updates. I found out at the hotel restaurant/bar that another lady had complained so they moved her to a new room with keys that worked. The same thing for another man who had the issue and asked to be moved. They also told me that they were told Maintenance had “left for the day” and no manager was available to come provide support. That’s terrible leadership. Switching rooms was not offered to me, so when I went downstairs at 4 AM to get something from my car, the overnight person (who hadn’t been told about the issue) had to let me back into my room. I could not do laundry that I needed to do because that would have required me getting them to unlock multiple doors, multiple times. Same with the gym. I wasn’t offered anything for the inconvenience, just made to feel like someone whose experience they could not care less about.
F
Freda
3 months ago on Expedia
expedia
8/10
Accommodations very pleasant
L
LaTashia
4 months ago on Hotels.com
hotels.com
6/10
As much as you pay for a room, having to pay extra for parking and breakfast was disappointing—especially since the breakfast was not good at all. They also do not accept cash, which should be made clear ahead of time. The biggest issue was the check-in experience. The receptionist who assisted me did not seem knowledgeable about accessible rooms. I specifically booked an accessible room because I needed an open/walk-in shower. She repeatedly told me that I did not book an accessible room and claimed the hotel did not even offer those types of rooms. My reservation clearly stated otherwise. We went back and forth for about 10–15 minutes before she then tried to blame the third-party booking site, saying it booked me for a hearing-accessible room instead—which was not true. She also insisted that what appears on third-party websites is “not real” and not connected to their actual availability. After all the confusion and unnecessary back-and-forth, she finally stated that my room did in fact have a walk-in shower. However, when I got to the room, it was not a hearing-accessible room at all. Other issues included terrible Wi-Fi, no fresh towels or washcloths provided during the stay (apparently you have to request them, but that should have been explained at check-in), and for a suite, there was only one tiny trash can in the bathroom. Overall, this was a very frustrating experience, and I will not be spending my money here again.

Popular Hotels Nearby

Image unavailable
Holiday Inn Roanoke Airport - Conference CTR by IHG
Holiday Inn Roanoke Airport - Conference CTR by IHG
Roanoke (VA), Virginia
Image unavailable
Residence Inn by Marriott Roanoke Airport
Residence Inn by Marriott Roanoke Airport
Roanoke (VA), Virginia
Image unavailable
Extended Stay America Select Suites - Roanoke - Airport
Extended Stay America Select Suites - Roanoke - Airport
Roanoke (VA), Virginia
Image unavailable
Courtyard by Marriott Roanoke Airport
Courtyard by Marriott Roanoke Airport
Roanoke (VA), Virginia
Image unavailable
Comfort Inn Airport
Comfort Inn Airport
Roanoke (VA), Virginia
Image unavailable
MainStay Suites Roanoke Airport
MainStay Suites Roanoke Airport
Roanoke (VA), Virginia
Check price
Hotel
Home
Hotels
United States
Virginia
Roanoke (VA)
check-in
Oct 10, Sat
check-out
Oct 11, Sun
nights
1
guests
2 Guests

Standard Suite

Standard-Suite
1 Twin Bed

Standard Single Suite

No Free Breakfast | Non Refundable

Standard 2 Queen Suite (Accessible)

Suite, 2 Queen-Betten, barrierefrei (Communications, Pet Friendly)
2 Queen Beds

Standard 2 Queen Studio Suite

Studiosuite, 2 Queen-Betten
2 Queen Beds

Standard King Studio Suite with Sofa

No Free Breakfast | Non Refundable

Standard 2 Queen Studio Suite (Accessible)

No Free Breakfast | Non Refundable

Standard King Studio Suite with Extra Bed

Studiosuite, 1 King-Bett und Schlafsofa
1 King Bed, 1 Sofa Bed
Sleeps 3

Standard King Room (Accessible)

No Free Breakfast | Non Refundable
2 room options

Standard 2 Queen Room

No Free Breakfast | Non Refundable
2 room options

Standard Room

No Free Breakfast | Non Refundable
2 room options

Standard King Room

No Free Breakfast | Non Refundable
2 room options

Premium King Room

No Free Breakfast | Non Refundable
2 room options