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/////Grand Horizon Luxury Boutique Suites

Grand Horizon Luxury Boutique Suites

Apart hotel
Avenida Roque del Este, , Mogan, Canary Islands 35130, ESMap
9/10
Excellent
46 reviews

Stay information

Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This aparthotel also features complimentary wireless internet access and a vending machine.. Featured amenities include express check-out, luggage storage, and an elevator..

Amenities

Pets friendly
Pool
Hot tub
Kitchen

Location

Avenida Roque del Este, , Mogan, Canary Islands 35130, ESView in Google Maps
View map
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Things to know

Check-in15:00 - anytime
Check-out11:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

A virtual front desk provides assistance to guests Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; your host will greet you Information provided by the property may be translated using automated translation tools Prior to arrival, you must complete online registration via a secure link There is no front desk at this property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your passport after booking

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Guests must contact this property in advance to reserve onsite parking Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property Property Registration Number E-35-1-0007219 Safety features at this property include a fire extinguisher, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 0.16 per person, per nightA damage deposit of EUR 200 will be collected before check-in.

We have included all charges provided to us by the property.

. Optional fees: Pet fee: EUR 50 per pet, per nightService animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Clothing is optional at this property. Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedGuests must contact this property in advance to reserve onsite parkingThis property accepts credit cards and debit cards; cash is not acceptedHost has indicated there is a carbon monoxide detector on the propertyHost has indicated there is a smoke detector on the propertySafety features at this property include a fire extinguisher, a security system, and a first aid kit . Special instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM. House Rule: Children welcome. House Rule: Pets welcome (restrictions apply). House Rule: No smoking.

Know before you go

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Clothing is optional at this property Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Reviews

9/10
Excellent
46 reviews
C
Clare
4 months ago on Hotels.com
hotels.com
8/10
Arrived on late Thursday morning on 14th May. Stood outside for 6 minutes before the virtual receptionist let us in. We had to wait till approximately 2.30 to get into our room. The resort was not busy so cannot see why we couldn’t have obtained our room earlier. We were informed that the rooms only get serviced every other day which we thought was a bit strange as every other apartment/ hotel room we have stayed at has always been serviced everyday day with beds made, bathrooms cleaned and fresh towels provided. The bar didn’t opened until 12 so if you wanted a drink before this time you were out of luck - if you wanted a drink after 6 you would have to go into the resort or buy your own. Everything in the bar is out of bottles and cans - nothing is run on draft. The drinks are not cheap either. We were spending €50 per day on 4 gin and tonics. The bar food on offer the first day was fine. The other days we were given a basic menu and told that the kitchen was closed (we have since found out that the chef was on holiday and the other chef was having an operation) while we understand this - the management should of got someone in to cover the absenteeism. So we were offered basic ping food which for the price they wanted we didn’t think was acceptable. WiFi is awful - you have to reconnect everyday if not every time you leave your apartment. On the plus side you have two amazing staff - Davide and Muta - who were brilliant and very friendly and helpful on all accounts.
P
Patrick
6 months ago on Hotels.com
hotels.com
6/10
Isolated not enough service at property
S
Suzannah Kate
9 months ago on Expedia
expedia
10/10
The staff were (again) super. The breakfast team were always welcoming and eager to help and Anna from reception was wonderful. The room was perfect. Mum is disabled and needs a scooter to get around, the lift access to each floor meant everything was available but the lower lift remises broken for our entire trip which meant reliance on taxis from the top or me dismantling and carrying it down the steps while mum had to stand. It wasn’t ideal but a huge thank you to the staff who helped a couple of times to carry it dow ln with me. It’s the second time this year at this hotel and the staff are excellent and the views are incredible. We’ve had a great stay! Thank you!

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Apart hotel
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Spain
Canary Islands
Mogan
check-in
Oct 11, Sun
check-out
Oct 12, Mon
nights
1
guests
2 Guests
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