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/////Genting Hotel & Spa at Resorts World Birmingham

Genting Hotel & Spa at Resorts World Birmingham

Hotel
Pendigo Way, , Birmingham, West Midlands, England B40 1PU, GBMap
9.2/10
Excellent
1,028 reviews

Stay information

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as a health club and an indoor pool, a lucky night at the casino is the perfect end to the day. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a banquet hall.. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite..

Amenities

Family friendly
Pool
Free Wifi

Location

Pendigo Way, , Birmingham, West Midlands, England B40 1PU, GBView in Google Maps
View map
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Things to know

Check-in15:00 - 00:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Rollaway beds are only suitable for guests aged up to 12. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

The property is closed: Christmas Eve and Christmas Day.. Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: GBP 50 per accommodation, per night

We have included all charges provided to us by the property.

. Optional fees: Fee for English breakfast: approximately GBP 19.95 for adults and GBP 9.95 for childrenCovered self parking fee: GBP 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Parking height restrictions apply. Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a fire extinguisherPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Rollaway beds are only suitable for guests aged up to 12. . Special instructions: Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Know before you go

Guests under 18 years old are not allowed in the spa Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub Parking height restrictions apply Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Reviews

9.2/10
Excellent
1,028 reviews
H
Helen
1 month ago on Hotels.com
hotels.com
10/10
Enjoyed my stay here. Great experience from checking in , friendly helpful staff, immaculate room and tasty breakfast. The spa looked great but I didn’t have time to use it. I would stay here again.
a
anton
1 month ago on Hotels.com
hotels.com
10/10
It was a real pleasure staying here.
A
Ayomide
1 month ago on Hotels.com
hotels.com
8/10
Overall, it was a great experience and we really enjoyed our stay. However, there were a few things that could be improved. The £50 holding fee for damages was charged per night rather than per booking. Although it was refunded within 3–5 working days after checkout, I feel £50 per booking would be more reasonable. It was also convenient that the holding fee could be paid using any card, so it didn’t have to be the same card used to book the accommodation. The parking arrangements were a little stressful. A new ticket is issued every time you enter, meaning that even if you have paid for 24 hours, you need another ticket if you leave and return. I had to keep going to reception to have additional tickets cancelled. It would be much more convenient to pre-book parking for the duration of your stay with unlimited entry and exit. The spa and pool phone policy was also disappointing. Phones were not allowed, which meant we couldn’t take pictures or videos to capture memories. However, we noticed guests using their phones in the pool and spa areas, even if they weren’t taking pictures. As the rule didn’t appear to be consistently enforced, it felt unfair to those who followed it. A designated phone area or consistent enforcement would be helpful. Overall, we had a lovely stay and would definitely recommend the hotel.

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Hotel
Home
Hotels
United Kingdom
West Midlands, England
Birmingham
check-in
Oct 11, Sun
check-out
Oct 12, Mon
nights
1
guests
2 Guests

Standard Double or Twin Room

No Free Breakfast | Non Refundable
2 single
Sleeps 2
2 room options

Signature Twin Room

No Free Breakfast | Non Refundable
3 room options

Signature Double Room

No Free Breakfast | Non Refundable
Sleeps 2
2 room options

Standard Double Room

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Standard Double or Twin Room (with View)

No Free Breakfast | Non Refundable
2 single
Sleeps 2
2 room options

Standard Queen Room (with View)

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Superior Double Room

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Deluxe Suite

No Free Breakfast | Non Refundable
2 room options

Deluxe Double Suite

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Deluxe King Suite (Lake View)

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Presidential Suite

No Free Breakfast | Non Refundable
2 room options

Presidential Double Suite

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Presidential King Suite (Lake View)

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options